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STAKEHOLDER SATISFACTION

General Recommendation:  Identify stakeholders for each Key Performance Indicator and assure assessment of appropriate stakeholder satisfaction.

·        Students

Achievement of goals

Overall college experience

Programs and services

Retention

Referral to others

Return “customers”

·        CCVC Employees

Longevity

Morale

Productivity

Recognition, honors, awards

Opportunity for advancement

Low number of complaints, grievances, use of legal services

·        Business/Industry

Repeat customers

            Satisfied with training

            Donations to college

            Job fair

            Serve on vocational education advisory committees

·        Parents/Family

Financial support to student

Emotional support

“Advocate” for student

Show active interest

·         Community/Community Organizations (include government & economic development agencies)

Community awareness

Community relations

Community linkages

Meets community needs

Enrollment in our colleges

Support functions/activities

Requests advisory board Participation

·        Graduates/Alumni

Achievement of goals

Referral of students

Speak to college students about achievements & encouragement

·        “Receiving and Feeder”  

      Institutions (UC, CSU, high schools)  

             Success of our students

Articulation agreements

Referrals from feeders

Ease of transition

·        Employers

Hire our graduates

Satisfied with our graduates

Seek training

Contribute to curriculum development

Referrals

·        Legislators/State/Accrediting Agencies

Use CCVC as “best practices”   

     examples

Lack of audit exemptions

Positive accreditation reports

Support through appropriate legislation

·        Trustees

Comments from community constituents

Recognition of faculty & staff efforts, programs & accomplishments